If you have a complaint that relates to us, or if you are unhappy with how our Mortgage Broker has dealt with you or our financial advice service, you can contact Finax’s internal complaints service by emailing us at support@Finax.co.nz with the heading Complaint – (Your Name), or by calling 09 258 4988.
Please set out the nature of your complaint, and the resolution you are seeking.
When we receive a complaint, we will consider it following our internal complaints process:
FSCL are independent and free for clients and an external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s service does not cost you anything and they will help resolve the complaint.
You can contact FSCL